Level: 4 Number: 3
2CIS.5 Business Enterprise Studies or equivalent
3CIS.6 Mathematics 3 or equivalent
Lecturer(s): James Barrett
A student who has successfully completed this module/subject will be able
(i) outline the implementation of quality assurance;
(ii) use and interpret methods of developing process control testing;
(iii) use, plan, and organise quality techniques in the measurement of
(iv) describe the management skills involved in quality assurance;
(v) design and implement safety aspects of industrial plants;
(vi) measure and use reliability testing and perform associated calculations.
Syllabus Content Time (%)
1. Introduction to Quality Systems 20%
Overview of quality, history of quality, competitive advantage, industrial
perspective, total quality system, Taguchi “Loss Function” concept.
2. Statistical Process Control 25%
Process Control Chart calculations, Extraction of information, Capability
Index, Individual and Moving Range Charts, Implementation of Statistical
Process Control, Control Charts for Attributes.
3. Problem solving techniques for Quality Management 15%
Pareto Analysis, Ishikawa (Cause/Effect) Diagrams, Failure Modes and Effects
Analysis, Brainstorming, Program for Quality Improving, Deming, Juran.
4. Strategic Quality Management 10%
Total Quality Management (TQM), total company involvement, technical and
managerial, Implementation of TQM, Philosophies of TQM.
5. Reliability 20%
Defining Reliability, Product Life Characteristic Curve, Reliability Function,
6. Health and Safety 5%
Classification of Hazards, ISO 9000, Codes of Practice, Company Safety
Practical Programme Hours
Delivery of Programme (Hours per Week):
Essential Reading/ Textbooks
The Management and Control of Quality: J.R. Evans, W.M. Lindsay: West Publishing
Company 1996, ISBN0314472851
Introduction to Quality Control: Kaoru Ishikawa; Chapman and Hall 1992
Additional Recommended Reading/ Textbooks
Internal Quality Documentation (National Microelectronic Research Centre,
Introduction to Statistical Quality Control; D.C. Montgomery, John
Wiley & Sons,